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Job Title Job Description (If available)

Claims Assistant


Position Summary:

Duties and responsibilities are primarily to validate and process payment claims arising from ASL games. The Claims Assistant will be responsible for processing prize payment mail, verifying winning tickets, processing prize payments, and conducting post-payment audits. The Claims Assistant reports to the Claim Center Manager.

Essential Job Functions:

• Perform initial claims processing responsibilities to include: authenticating validity of winning tickets, claim payment, and resolution of any problems associated with winning tickets presented by claimants.
• Assist lottery retailers, claimants, and ASL staff in resolving problems dealing with claims payment and corrective action.
• Maintain information on winners, winning numbers, and claims processed.
• Ensure accountability for checks. Reconcile issued and unissued checks.
• Reconcile lottery prize payments reports to physical documents. Review fiscal documents and claims transactions for accuracy and conformity to established procedures and policies.
• Initiate requests for manual checks, check voids, stop payments, and adjustments to accounts to resolve discrepancies.
• Assist in the preparation and reporting of state and federal tax information on a monthly, quarterly, and annual basis.
• Provide to lottery winners information regarding their winnings and terms for payment/claim of prizes.
• If applicable, manage and support Claim Center retail sales of ASL products by maintaining accurate ticket inventory, sales records, and cash counts.

Knowledge, Skills and Abilities:

• Must have general accounting knowledge.
• Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required.
• Proficiency with Internet Explorer.
• Ability to analyze fiscal transactions in accordance with regulations and procedures.
• Ability to deal with lottery retailers and the general public.
• Ability to communicate effectively.

Special Job Dimensions:

• None

Minimum Education and/Experience:

• Bachelor’s degree with multiple accounting courses may be substituted for the required work experience.
• High school diploma and 5 years experience.

Reporting to this Position:

• None


Little Rock

This position is a Grade C112.

Job will be posted simultaneously on internal and external sites.

ALC is an Equal Opportunity Employer.
If an accommodation is needed to participate in the application process, contact HR.