Employment Opportunities

How To Apply For A Position:

Thank you for your interest in working with us at the Arkansas Lottery Commission (ALC)!

To be considered an applicant, you must submit a completed ALC application for a currently posted position. Applications submitted outside a posting window will not be considered.

If you do not see a position you are interested in, please check back for future opportunities.

The ALC’s official application can be found by clicking here. Please follow the instructions outlined in the application.

Job Title Job Description (If available)

Claims Assistant

CLAIMS ASSISTANT

Position Summary:

Duties and responsibilities are primarily to validate and process payment claims arising from ASL games. The Claims Assistant will be responsible for processing prize payment mail, verifying winning tickets, processing prize payments, and conducting post-payment audits. The Claims Assistant reports to the Claim Center Manager.

Essential Job Functions:

• Perform initial claims processing responsibilities to include: authenticating validity of winning tickets, claim payment, and resolution of any problems associated with winning tickets presented by claimants.
• Assist lottery retailers, claimants, and ASL staff in resolving problems dealing with claims payment and corrective action.
• Maintain information on winners, winning numbers, and claims processed.
• Ensure accountability for checks. Reconcile issued and unissued checks.
• Reconcile lottery prize payments reports to physical documents. Review fiscal documents and claims transactions for accuracy and conformity to established procedures and policies.
• Initiate requests for manual checks, check voids, stop payments, and adjustments to accounts to resolve discrepancies.
• Assist in the preparation and reporting of state and federal tax information on a monthly, quarterly, and annual basis.
• Provide to lottery winners information regarding their winnings and terms for payment/claim of prizes.
• If applicable, manage and support Claim Center retail sales of ASL products by maintaining accurate ticket inventory, sales records, and cash counts.

Knowledge, Skills and Abilities:

• Must have general accounting knowledge.
• Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required.
• Proficiency with Internet Explorer.
• Ability to analyze fiscal transactions in accordance with regulations and procedures.
• Ability to deal with lottery retailers and the general public.
• Ability to communicate effectively.

Special Job Dimensions:

• None

Minimum Education and/Experience:

• Bachelor’s degree with multiple accounting courses may be substituted for the required work experience.
• High school diploma and 5 years experience.

Reporting to this Position:

• None

Location:

Little Rock

This position is a Grade C112.

Job will be posted simultaneously on internal and external sites.

ALC is an Equal Opportunity Employer.
If an accommodation is needed to participate in the application process, contact HR.

Application Support Specialist

Application Support Specialist (Budgeted Job Title)
System Support Specialist (Internal Job Title)

Position Summary:

The System Support Specialist is responsible for a wide range of activities related to computer system support such as the maintenance and utilization of workstations and LAN/WAN systems, error and problem analysis and resolution, training of end users and other system and application support requirements.

Essential Job Functions:

• Resolves hardware and software issues for Windows based or Apple McIntosh applications for end users.
• Diagnoses system and hardware malfunctions and computer generated errors and recommends and implements corrective actions, including consulting with network engineer, system support engineer or vendors.
• Configures images, installs and removes workstations and printer hardware and software. May require lifting of equipment and devices which can weigh up to 100 pounds.
• Provides end user application and system training.
• Applies system and software upgrades for software, hardware and printers.
• Coordinates system maintenance needs with network engineer or system support engineer and provides required system maintenance.
• Researches new technology and evaluates new products.
• Recommends changes or updates in programming, documentation and training to address system deficiencies and user needs.
• Provides disaster recovery support.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of LANS, WANS and microcomputer hardware and software.
• Ability to analyze computer system problems and errors and resolve issues in a timely, efficient manner.
• Ability to manage server and personal computer systems to ensure effective utilization of data, space and equipment.
• Ability to image all operating and support systems.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Able to work independently or collaboratively with a team.

Physical Requirements:

This job has physical demands which create physical requirements which are necessary for an employee to perform the essential functions of the job. A key physical requirement is that the employee must be able to lift and move computer equipment, printers and other equipment which may weigh up to 100 pounds. Another physical requirement of the position is that the employee must be able to speak clearly and have good hearing. The position also requires the employee to have good vision abilities, especially in regard to performing close in work; also the ability to sit and use their hands and fingers to touch and feel. This position may also require the employee to be able to drive an automobile, walk, stand, reach with arms and hands, climb low heights, have a good sense of balance, and to stoop, kneel, crouch or crawl.

Special Job Dimensions:

• Must have a valid driver’s license.
• Must have knowledge of information systems, computers, office equipment and clerical procedures.

Minimum Education and/Experience:

• A formal education requirement of an associate’s degree or equivalent in computer science, mathematics, or a related technical field is required.
• Two years of work experience in computer support is required.
• A CompTIA A+ Certification or equivalent is also required.

Reporting to this Position:

• None

This position is a Grade C117.

Job will be posted simultaneously on internal and external sites.

ALC is an Equal Opportunity Employer.
If an accommodation is needed to participate in the application process, contact HR.